Joe's Glass Co. Is by far the best place to get window glass replaced. Thorough, respectfull, timely and professional. I will never go anywhere else.
Joe got me right in. I was driving away within 30 minutes. Friendly, locally owned small business. Highly recommend.
Customer service here was amazing. I went to my Subaru dealer with an issue with molding that was pulling up. They said they couldn’t fix it and I should get a new window. Insurance company wouldn’t do anything as it was wear and tear and not road damage. Took it in to Joe’s and they took off the molding as it was just a part of the cowl and was not a necessary part to hold the glass in. Walked out free of charge!!!
Wonderful experience. Needed a windshield replaced on relatively short notice (while also living two states away) and Joes was able to get me scheduled and installed before most places locally even returned my calls. Very competitive pricing too.
Rear window replaced. Defroster and radio no longer function. Keep getting we will call you next week. No call been several weeks. They should have tested for functionality. Very disappointed. Insurance company will be involved now. We'll see this company's resolution if any.
I was informed that globs of adhesve on the inside of my car that I could see just from the driver seat were normal and something you would see from the factory. After complaining I was once again informed that I didn't know what I was talking about while scolding me for wanting something at least OEM quality based on the way my car looks (faded paint, and other cosmetic defects).I was professional and personally gave them a chance to fix it. He offered to fix 1/2 issues. I am sure that they do good work for many people but mine was clearly rushed or not inspected properly.If you see this please reach out, I want to work this out and come back to you for future windshield repair.
Always easy and inexpensive plus the staff are really sweet and don't rush you or talk down to you. Absolutely love this place and recommend!
I was first excited to not have an arm and leg bill to just have some rock chips repaired. I was told it would take 15 for everything to be completed which is different then the last time I had a chip repair. We went over what needed to be done, one crack wasn't touched, one chip was only half covered and wondered if an Elmer's glue stick had been used to fill what I needed done. Frustrated I kept driving away disappointed with the money I just threw out the window. Staff is wonderful, should have asked for more information or been educated on the process to fully make a decision on the choice I made. Single parent just trying to save time and money.
Arrived early to an appointment but they were able to take care of us right away. Good timing. Quick, courtiest, knowledgeable and very reasonable price. I live about 70 miles away and wouldn't hesitate to go back if necessary.
My truck was broken into while I was attending a night class and my passenger side window was shattered, and the door was damaged. There were three of us in total who were robbed that night. I had one hell of a time trying to go through my insurance company. No one will accept them. The other two recommended Joe's Glass Company. After exhausting all other options, I knew I would have to pay out of pocket and hope my insurance will reimburse. I called Joe's Glass Company and they were able to see me immediately! They were so helpful and quick. I can not thank them enough!!!!
Awesome service!Joe worked with me on negotiating price and sent his crew to replace my windshield within hours of the call. The crew also performed outstanding service!I will buy all of my windshields with this company in the future!Thanks you guys!!👍👍
I just had the windshield replaced on my 2022 Honda Ridgeline at Joe's. They did an excellent job, got me right in and out in less than two hours.The major national glass chain had my truck on 2 separate occasions and couldn't get the right windshield. This was despite me sharing all information about my vehicle and scheduling will in advance.Joe's is the place to go.
Great customer service. They did an awesome job on my window looks really good. They were really fast worked out perfect
Got me on the same day really appreciated it . My van has all my tools and product in it needs a window fixed.
Two times in Two weeks...Windows in a Kia are cheaply made...Joe's Glass replaced them and we are good to go!!!
So rudeEdit: The shop reached out to me so I wanted to make some additional comments.I didn’t get my glass done here, I don’t know about their ability and professionalism in glass repair.I’m leaving a bad review because while trying to set up my appointment over the phone I felt incredibly disrespected and uncomfortable.I was having questions regarding my car insurance and since this is an affiliate shop I asked to process the insurance up front.The man on the phone rejected it because “insurance doesn’t pay them enough” up front and then proceeded to say“I just need you to be a tough little girl and pay for it, and file for reimbursement afterwards”This guy knows nothing about me, my age, my job, anything. However he felt entitled to talk to me the way a DAD would talk to his daughter, because I have a young woman’s voice over the phone? I was filled with confusion and rage.I will not take this misogynistic behavior.
I had a fantastic experience with Joe's Glass when I needed to replace my windshield. Their service was prompt, professional, and efficient. The staff was friendly and knowledgeable, answering all my questions with patience. The new windshield looks flawless, and I feel much safer on the road now. I highly recommend Joe's Glass for their top-notch service and exceptional workmanship!
Had insurance contact for an estimate for a Tesla windshield replacement. Shop called back and advised what already knew, $500 deductible. Asked what the replacement would be out of pocket and was proceeded to be out on hold for awhile, which was fine. When they picked up again he started getting the lecture about why I should make a claim versus paying out of pocket. Stated again I was asking what the estimate for replacement is out of pocket and not needing a lecture in the basics of insurance. Guy became extremely rude (he should be embarrassed for his behavior) and after I told him that his shop is probably not a good fit as he could not provide the basics of an estimate out of pocket. He told me that was fine started again lecturing about insurance, and I once again stated I was simply asking for an out of pocket estimate. He said the cash prices are different (again, understand that as I’m not new to this process in life) and he would need to rework the numbers and would take some time. I said that’s fine and without the need to put on hold again gave me a quote and hung up on me.This is not the experience I have had with this shop before but this is absurd. The inability to give a basic quote is pretty pathetic. However, they seem to have plenty of next day availability if you wish to be lectured or need to send a teenager in for the basics of life.
Nice, professional, quick to respond. Took about an hour to replace my windshield and realign the eyesight. I would recommend them to anyone in the Snohomish area. Very clean facilities. Friendly staff.
My daughter had a simple rock chip in her windshield. Very basic. She took it to Joe's to have it filled. And instead of filling it, they put too much pressure on the windshield and created a whole new crack in the windshield. It was NOT part of the damage caused by the rock. This was a whole new crack, several inches away from the original damage. They then lied to my daughter and told her it was just "air in the glass". Well, that was a lie. When my daughter asked for someone else to take a look at it, the "new guy" said no one else was available to assist. Then my husband looked at it. He knew it was a new crack. He called and talked to Joe himself, who advised the only way to fix it,Is with a new a new windshield. How very convenient. Very basic repair turns into over $1000 repair for Joe. And they refused to take responsibility or make it right. Well nope, sorry Joe. You won't be touching this vehicle or any other vehicle I own. I have had multiple windshields replaced here. I have also referred people here before as well. That won't happen again. I'm so disgusted that they won't accept responsibility for damaging my vehicle. They simply don't care about their customers. Do NOT go here, unless you want to walk away laying over $1000 for a rock chip repair. Do NOT go here, unless you want to be taken advantage of. Terrible, horrible, disgusting so-called customer service.
I went there for work on the windshield. After that, I saw that there was some damage due to the repair work. The mirror was loose and not properly fixed to its right place. The interior was also damaged. So I called them and the representative was very rude. They not only mistreated me but also asked me to come next week which was too late for me. Unfortunately, in my experience, I did not find the staff to be responsible when it comes to dealing with the customers. Their unprofessional attitude is forcing me to write this review.
My car was vandalized and the back left window was shattered! I called this place and got a same day appointment. They were quick to fix my car and did a pretty good job .car is as good as new . If I could give 10 starts i would ! I also got a free coffee 🙂
I had an amazing experience at Joes! I needed my windshield replaced after a rock chip quickly turned into a large crack. I called them, they were polite and quick on getting me a quote, and had an opening the next morning. Less than two hours after dropping my car off, I had it back again with a perfect new windshield!!Six stars!
Never again will I use this place. I had a windshield and a back window replaced in my classic car and not only did they have it for a day longer than they were supposed to, they had used a wire wheel to remove Rust from my window Channel and not only did they not protect my interior, they couldn't even clean up the rusty chunks they left all over my brand new interior. Also they put about a dozen new scratches in my brand new $10,000 paint job, and then he had bent my Chrome around my windshield and couldn't get it to lay flat. He literally had it held down with masking tape. Iwas able to fix this myself in about 20 minutes but this guy does this for a living. I should have asked for my money back or at least a partial refund because it's going to cost me as much as I paid this place if not more to fix the damage they did
Excellent work and helpful people. I was super impressed that I even showed up to my appointment late and they still replaced my windshield in 45 minutes. Fair prices.My only suggestion would be to let customers make appointments ahead of time. I called a week and a half in advance because I knew I had only a small window of time I was available to take my car in. I was told I had to call back a couple days before the day I wanted in order to make an appointment, which was inconvenient. But this is pretty small potatoes compared with the great service and reliable work they do!
Joe’s was great! They were very responsive on the phone and got me in the next day. Once I dropped my car off, it took just under a hour to get the front windshield replaced. It was great service and more than reasonable price. They take tap payments and even helped me out when my tap to pay was not working. Would recommend!
Last week on Monday my wife and I dropped her car off at Joe's glass company for a Tuesday morning replacement windshield. They said it takes a little over an hour to install.On Tue I hear nothing from Joe's glass, so I make a call to them at 3:30pm to see if I could come and pick the vehicle up. Joe's tells me the glass they tried to install was wrong so they had to order another one. Ok well why no phone call telling us they will need the vehicle another day?So Wednesday same exact scenario. No call from Joe's. So I call at 4pm and get the same story I got on Tuesday. Now they are going to order the factory glass. I was told the would receive the glass on Friday. No call on Friday. I called at 4:10pm and am told the glass just showed up but they don't have time to install it. They have had my wife's car since Monday afternoon. With that being said we didn't pick the car up until the following Monday.This is the worst customer service I have ever received.To boot there is drips of some kind of clear sticky (glue of some kind) blobs all over her car. She noticed right away because it's on her rear window. After looking at her car there is blobs from front to back.This is honestly ridiculous.Total lack of customer service and respect of other people's property. I have attached photos. Unfortunately most pictures it was too hard to see. So I couldn't attach all of them.
I made an appointment in October with another company but wanted my windshield glass to be replaced asap. I decide to get an estimate from Joe’s glass. I drove my car in and got it done right at the spot less than an hour without appointment since they have in stock. I am so thankful! Not only their customer service was excellent, friendly and professional but their work is efficiently and price is perfect for my car! I saved $1000 less than I would spend if I go to another company. Definitely will recommend to anyone in Washington!!! Thank you Joe’s glass 🙏
HUGE THANK YOU!! I live in my car and the window got smashed in one night, these guys were able to get me in the next morning because of my situation for a great price and even cleaned out all the glass left in the door & floor. Joe’s is a life saver, great customer service and all around positive energy. I even got a thumbs up for my happy dance after I saw my beautiful new window
If you’re looking for auto glass repair this is the perfect place. They got me in and out within like 30 minutes, the staff is extremely friendly, reasonably priced in fact after shopping around they offered the best price for my repair. & if you’re waiting they offer coffee, water snacks and i noticed toys for kids to play with while they wait as well highly highly recommend and extremely satisfied with my service
Joe’s did a super fast and amazing job. They have a live person answering the phone not an automated annoying computer that doesn’t help. Great communication through all the steps. I dropped the car off at night on Wednesday and they had it fixed before 5pm the next day. They Even stayed open an extra hour for me to pick up my car. Will be back for all my auto glass needs. I highly recommend. Being in one of the biggest car clubs in Everett, having a show ready car is important to me. Would recommend to anyone that needs auto glass work. They work great with any “good” insurance like Allstate. If you want great reliable service and fast repairs go to Joe’s. Just don’t ask to see his Apartment. 🤣
