I went to Joe’s to replace my passenger front window. I was able to get an appointment soon after calling and was in and out quickly on the day of my appointment. As soon as I got in the car I noticed scratches on the door handle, but I overlooked this unfortunate result because my main focus was the fact that my window rolled down slowly and with a ‘hitch,’ meaning not smoothly, like it was installed improperly. Also, the door wouldn’t unlock with my key fob or manually, so the door wouldn’t open. When I called, Joe told me to bring it back the next day, and it would be fixed. (I didn’t mention the scratch, as it was not as vital as the window and lock problems.). When I went back, they fixed the issue, but got fingerprints and the lube they sprayed to fix the problem on my freshly washed car. Frustrating, but the window and lock seem to be operating properly now. Later, after having left Joe’s Glass for the second time in two days, I looked closer at the scratch on my door handle, and realized that that’s where they accessed the screws to remove the door panel, and that they’d broken the part and didn’t tell me, so it’s now just hanging loose, AND scratched. There’s also glass rattling around when I drive and if I shake the door I can hear it as well. So, I’ll be calling Joe to see if he’ll replace the part they damaged, (which they should. No matter how old my car is, it should be done right, and I should be notified when something like this happens.) After speaking with Joe while I was there for the second day in a row, i found him to be extremely personable, and he seemed determined to provide good service, so I’m sure he’ll make this right. I just wish it didn’t take this much of my time to get the job done correctly, since it’s their whole business to do so, and this was a simple, basic window replacement. It’s because of Joe’s friendliness, and the prompt appointment they were able to schedule, I’m giving three stars. Besides that, this exchange has been much too difficult for such a basic service from a company who’s sole focus is this type of repair. I shouldn’t have to return twice (likely more if I want to have the broken part replaced) and waste this much of my time in order to get things done the way they should have been during my first appointment. UPDATE: After he saw this review, Joe called me, pissed. He felt I was wrong to give him a "bad review" ( I don't think three stars is bad, I think it's fair, but he disagreed) and he would not take responsibility for the problems I mentioned, carefully stating that they'd take a look, and then decide what to do, not wanting to admit any fault. He tried saying it was a coincidence and it would have broken anyway due to my car's age. It was so unprofessional and I was offended that he would basically call me a liar instead of just fixing their little mistake. I had an appointment to get the window tinted, so I didn't have time to bring it back to Joe's a third time beforehand. The tinter guy told me that the "glass" I heard in the door, was actually screws that Joe's employee forgot to put back, that were supposed to keep the window up/down switch in place, and he went ahead and installed them while he had the door panel off. I haven't gone back to Joe's to try and get the broken clip replaced, because I don't want to argue about how it happened. Still, forgetting to put the screws back during this basic service tells me something about the workmanship at Joe's, no matter what he tries to say otherwise. In summary, I think three stars is fair, and if I ever need a window replaced again, I'll take my business elsewhere, even if it costs a little more. I like to support local businesses, but I won't choose to spend my money at this one in the future.
