Last week on Monday my wife and I dropped her car off at Joe's glass company for a Tuesday morning replacement windshield. They said it takes a little over an hour to install.On Tue I hear nothing from Joe's glass, so I make a call to them at 3:30pm to see if I could come and pick the vehicle up. Joe's tells me the glass they tried to install was wrong so they had to order another one. Ok well why no phone call telling us they will need the vehicle another day?So Wednesday same exact scenario. No call from Joe's. So I call at 4pm and get the same story I got on Tuesday. Now they are going to order the factory glass. I was told the would receive the glass on Friday. No call on Friday. I called at 4:10pm and am told the glass just showed up but they don't have time to install it. They have had my wife's car since Monday afternoon. With that being said we didn't pick the car up until the following Monday.This is the worst customer service I have ever received.To boot there is drips of some kind of clear sticky (glue of some kind) blobs all over her car. She noticed right away because it's on her rear window. After looking at her car there is blobs from front to back.This is honestly ridiculous.Total lack of customer service and respect of other people's property. I have attached photos. Unfortunately most pictures it was too hard to see. So I couldn't attach all of them.
I made an appointment in October with another company but wanted my windshield glass to be replaced asap. I decide to get an estimate from Joe’s glass. I drove my car in and got it done right at the spot less than an hour without appointment since they have in stock. I am so thankful! Not only their customer service was excellent, friendly and professional but their work is efficiently and price is perfect for my car! I saved $1000 less than I would spend if I go to another company. Definitely will recommend to anyone in Washington!!! Thank you Joe’s glass 🙏
HUGE THANK YOU!! I live in my car and the window got smashed in one night, these guys were able to get me in the next morning because of my situation for a great price and even cleaned out all the glass left in the door & floor. Joe’s is a life saver, great customer service and all around positive energy. I even got a thumbs up for my happy dance after I saw my beautiful new window
If you’re looking for auto glass repair this is the perfect place. They got me in and out within like 30 minutes, the staff is extremely friendly, reasonably priced in fact after shopping around they offered the best price for my repair. & if you’re waiting they offer coffee, water snacks and i noticed toys for kids to play with while they wait as well highly highly recommend and extremely satisfied with my service
Joe’s did a super fast and amazing job. They have a live person answering the phone not an automated annoying computer that doesn’t help. Great communication through all the steps. I dropped the car off at night on Wednesday and they had it fixed before 5pm the next day. They Even stayed open an extra hour for me to pick up my car. Will be back for all my auto glass needs. I highly recommend. Being in one of the biggest car clubs in Everett, having a show ready car is important to me. Would recommend to anyone that needs auto glass work. They work great with any “good” insurance like Allstate. If you want great reliable service and fast repairs go to Joe’s. Just don’t ask to see his Apartment. 🤣